flowaka LLC values your privacy and is committed to protect the personal information of the users of the website flowaka.com and the associated provider websites (together the "Website") and the associated services (the "Services"). In this Privacy Policy, "flowaka", "we", "us" or "our" means flowaka LLC.
To better protect your privacy, we provide this Privacy Policy which explains how we collect, use, share and store your personal information, and how this personal information can be accessed and corrected when necessary.
Please read our Privacy Policy carefully before using the Website and/or Services. By visiting or accessing the Website, using our Services, contacting us or agreeing to receive emails from flowaka, you accept all the terms and conditions of this Privacy Policy. If, at any time, you do not or cannot agree to the terms of the Privacy Policy, you must stop visiting or accessing the Website, using our Services and contacting us.
This Privacy Policy does not extend to websites operated by third parties. flowaka is therefore not liable for their privacy policies, procedures and practices. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use. As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization.
For the applicable terms and conditions governing access to and use of the Website including online purchase, please see the Terms of Use.
The types of personal and other information we may collect about you are primarily from four sources: (a) information you provide; (b) third party information collected; (c) information automatically collected; and (d) cookies. The legal bases for our processing of personal information are primarily that the processing is necessary for providing the Services and that the processing is carried out in our legitimate interests, which are further explained in the “How Do We Use Your Information” section. We may also process personal information upon your consent, asking for it as appropriate.
a) Information You Provide
Flowaka collects personal information about you when you register to become a user of our Website and/or Services, and when you otherwise transmit such information to us via the Internet (including partner websites) or by email. For instance, and without limitation, to maintain your account we collect and store in a database your name, addresses, email address and telephone numbers. We may also collect and store your credit card information, if you choose to provide it to us. We may also collect and store your personal preferences and transaction history.
b) Third Party Information Collected
flowaka collects personal information and other information about or related to you from Facebook, Google, and potentially other third parties ("Facebook Information" and "Google Information") when you connect, register, or sign-up for the Services (including when you download the mobile application). In such cases, you allow flowaka to access and obtain personal information and other Facebook Information about you from Facebook (including from your Facebook profile information, pictures, and information about your friends and likes) and Google Information from Google (including from your Google profile information, email address) and such other third parties. The Facebook Information and Google Information you allow flowaka to access and collect is affected by the privacy settings you establish with Facebook, Google, or such other third parties (and you can control and find out more about these settings by visiting facebook.com, myaccount.google.com, or such settings of third parties, if applicable). The Facebook Information and Google Information is subject to certain terms and conditions which restrict and proscribe our use, disclosure, and protection of your Facebook Information and Google Information in accordance with the applicable policies on facebook.com, google.com (or the websites of such other third parties, if applicable) (the "Facebook Restrictions" and "Google Restrictions").
c) Information Automatically Collected
flowaka automatically collects session information about your computer when you visit the Website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, Chrome or Internet Explorer), and referring website.
When you visit the Website, whether as a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.
We use this information to monitor and analyze use of the Website and for the Website’s technical administration, to increase our Website’s functionality and user-friendliness, and to better tailor our Website to our visitors’ needs. We also use this information to verify that visitors to the Website meet the criteria required to process their requests. We do not treat Log Data as personal information or use it in association with other personal information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other non-identifying information.
d) Cookies
Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Website. Second, we utilize session ID cookies to enable certain features of the Website, to better understand how you interact with the Website and to monitor aggregate usage by Busbud users and web traffic routing on the Website. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Website and then close your browser.
We use the information that we collect in a variety of ways in providing the Services and operating our business, including:
to operate, maintain, enhance and provide all features of the Services, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Services;
to understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, feature, and functionality;
to send you communications; or
to comply with legal and regulatory requirements, where applicable.
Internally, only employees who need access to your information for the execution of their duties will have access to it. flowaka may also share your personal information, including:
with select business partners including service providers that may communicate with you regarding your booking and their future special offers;
with third-party service providers working on behalf of flowaka;
to law enforcement authorities.
In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of flowaka, in whole or in part, your information may be transferred as part of the transaction, as long as, the party acquiring such information agrees to be bound by the terms of this Privacy Policy.
When we disclose your personal information to third parties, we take reasonable measures to ensure that the rules set forth in this Privacy Policy are complied with and these third parties provide sufficient guarantees to implement appropriate technical and organizational measures.
Your personal information may be stored and processed in any country where we have facilities or in which we engage third party service providers. By using the Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of the United States, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the General Data Protection Regulation ("GDPR") requirements providing adequate protection for the transfer of personal information from the EU/EEA to third country.
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
You can choose not to provide us with certain information, but this may limit your ability to use the Website and Services.
You can opt-out of receiving promotional emails from us by following the instructions in those emails.
You can disable cookies in your browser settings, but this may limit your ability to use the Website and Services.
You can access and correct your personal information by logging into your account on the Website.
You can also contact us at hello@flowaka.com to request access to or correction of your personal information.
We may update our Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about our Privacy Policy, please contact us at hello@flowaka.com
This Privacy Policy was last updated on July 1, 2024.